Refund and Returns Policy

Overview

This Refund and Returns Policy governs the procedures for requesting refunds or returns for purchases made through https://www.ecomwave.store (the “Website”). By placing an order, you agree to comply with the terms set out below.

Eligibility for Refunds and Returns

General Conditions

• Products must be returned within 30 calendar days from the date of delivery.
• Items must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase (order number and receipt) is required for all refund or return requests.

Non‑Refundable Items

• Gift cards, downloadable digital products, and subscription services.
• Personalized or custom‑made items.
• Products marked as “Final Sale” at the time of purchase.

Return Process

Step‑by‑Step Instructions

1. Contact our support team at [email protected] or call +1(806)737-9486to obtain a Return Authorization Number (RAN).
2. Provide your order number, the reason for the return, and any supporting photos if the item is damaged.
3. Pack the item securely, include the RAN and a copy of the receipt, and ship it to the address provided by our support team.
4. We recommend using a trackable shipping method; the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.

Inspection and Approval

Upon receipt, our team will inspect the returned item. If the product meets the eligibility criteria, we will process the refund within 7 business days. If the item does not meet the criteria, we will notify you and may offer an exchange or store credit at our discretion.

Refund Method

Refunds will be issued to the original payment method used for the purchase. For credit‑card transactions, the refund may take up to 10 business days to appear on your statement, depending on your bank.

User Responsibilities

• Provide accurate contact information when placing an order.
• Retain the original receipt and packaging until the return is completed.
• Ensure the returned item is shipped within the specified time frame.

Website Rules and Legal Disclaimers

All users must comply with applicable laws and the Website’s terms of service. Ecomwave reserves the right to refuse a refund or return request that appears fraudulent, abusive, or in violation of these policies.

This policy does not affect any statutory rights you may have under consumer protection legislation.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: